At Nine West Shop, we believe a seamless experience is the ultimate accessory. Just as our 9×9 Technology redefines comfort and our Sky-High Style collections command attention, our Shipping and Returns policies are crafted with clarity, elegance, and your absolute satisfaction in mind. We serve a global community that values runway-inspired innovation—from N.I.N.E. statement pieces to timeless Mocha & Merlot handbags—paired with practical sophistication.
Shipping Information
We strive to deliver your curated style selections with efficiency and care.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Timelines
We offer two reliable shipping options to cater to your needs:
- Standard Shipping (Fee: $12.95)
Carrier: DHL or FedEx.
Estimated Delivery: 10-15 business days after shipment. - Free Shipping
Carrier: EMS.
Eligibility: Orders of $50 or more.
Estimated Delivery: 15-25 business days after shipment.
*Delivery times are estimates and may vary based on destination, customs processing, and seasonal factors. Tracking information will be provided once your order ships.
Our Promise to You
Every step of your journey with Nine West Shop—from browsing our Trends and Shop All Shoes collections to the unboxing experience—is infused with the same meticulous attention to detail that defines our brand. We stand firmly behind the quality and craftsmanship of every item.
Returns & Exchanges Policy
Your confidence in our products is paramount. Our returns process is designed to be as transparent and straightforward as possible.
Policy Overview
- Return Window: 15 days from the date of delivery.
- Condition: Items must be unworn, unused, and in original condition with all tags attached and in the original packaging.
- Proof of Purchase: Your order number or invoice is required for all returns/exchanges.
- Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
- Refund Method: Refunds are issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
Step-by-Step Return & Exchange Process
1 Initiate Your Request (Within 15 Days)
Email our Customer Service team at [email protected] using the template below to ensure a swift resolution.
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Nine West Shop Team,
I would like to request a [Return / Exchange] for my order.
Order Number: [Your Order Number]
Date of Delivery: [Date You Received the Order]
Item(s) for Return/Exchange:
– [Product Name, e.g., “N.I.N.E. Leather Ankle Boot”]
– [Size/Color/SKU if applicable]
Reason for Return/Exchange: [e.g., Size Incorrect, Style Preference, etc.]
I confirm that the item(s) are unworn, unused, and in original packaging with all tags attached.
Please provide the return authorization and instructions to proceed.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]
2 Receive Authorization & Instructions
Within 1-2 business days, you will receive an email with a Return Authorization (RA) Number and detailed instructions, including the return address. Please do not ship your return without this authorization.
3 Package and Ship Your Return
Securely repackage the item(s) in the original packaging. Include a copy of your invoice and write the RA Number clearly on the outside of the package. Ship using a traceable and insured carrier (we recommend DHL, FedEx, or your local postal service with tracking).
For international returns (outside the United States), you may be responsible for any applicable customs duties or taxes. We advise declaring the package as “Returned Goods” with minimal value.
4 Refund or Exchange Processing
Once our warehouse receives and inspects your return (typically within 5-7 business days after delivery), we will process your request:
- For Returns: A refund will be initiated to your original payment method.
- For Exchanges: The replacement item will be shipped to your original address. If out of stock, we will issue a refund or contact you for an alternative.
Refund Timeline & Method
- Credit/Debit Card (Visa, MasterCard, JCB): Refunds may take 7-14 business days to appear on your statement after processing, depending on your bank’s policies.
- PayPal: Refunds typically appear in your account within 3-5 business days of processing.
You will receive an email confirmation once your refund has been issued.
Non-Returnable Items & Exceptions
To ensure the integrity, precision, and hygiene of our products, the following items are considered final sale and cannot be returned or exchanged unless they arrive defective or damaged:
- Accessories (as categorized in our website menu, due to hygiene reasons for items worn close to the skin).
- Watches (for precision and hygiene reasons).
- Any item marked as “Final Sale” or “Non-Returnable” on the product page.
- Items that show signs of wear, are damaged due to customer misuse, or are not in their original condition.
If you receive a defective or incorrect item, please contact us immediately at [email protected] with photos and your order details. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.
Questions? We’re Here to Help
Our dedicated customer service team is committed to ensuring your experience is as confident and secure as the style you express. For any questions, please reach out.
Nine West Shop Customer Service
Email: [email protected]
Postal Address: 3492 Woodside Circle, Panama City, US 32401
Response Time: We strive to respond to all inquiries within 1-2 business days.