Returns & Exchanges

At Nine West Shop, we believe confidence extends beyond your style choices to every aspect of your experience with us. Just as our 9×9 Technology is engineered for comfort and our Sky-High Style collections are crafted for impact, our Returns & Exchanges policy is designed with transparency, ease, and your complete satisfaction in mind. We cater to a dynamic, global community that values both runway-inspired design and practical elegance, and we stand behind the quality and craftsmanship of every item.

Returns & Exchanges Policy Overview

• Return Window: You may return or exchange eligible items within 15 days of the delivery date.
• Condition: Items must be unworn, unused, and in their original condition with all tags attached and in the original packaging.
• Proof of Purchase: Your order number or invoice is required for all returns/exchanges.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective item.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

To begin, please contact our customer service team at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information for a swift resolution.

Step 2: Receive Authorization & Instructions

Within 1-2 business days, our team will email you a Return Authorization (RA) Number and detailed instructions, including the return shipping address. Please do not ship your return without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include a copy of your invoice or order confirmation, and write the RA Number clearly on the outside of the package. Ship the package using a traceable and insured carrier (we recommend DHL, FedEx, or your local postal service with tracking).

Note: For international returns (outside the United States), you may be responsible for any applicable customs duties or taxes incurred during the return process. We advise declaring the package as “Returned Goods” with minimal value.

Step 4: Refund or Exchange Processing

Once our warehouse receives and inspects your return (typically within 5-7 business days after delivery), we will process your request:

• For Returns: A refund will be initiated to your original payment method.
• For Exchanges: We will ship the requested replacement item to your original shipping address. If the desired item is out of stock, we will issue a refund or contact you for an alternative.

Refund Timeline & Method

Your refund will be processed to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).

• Credit/Debit Card Refunds: May take 7-14 business days to appear on your statement after we process the refund, depending on your bank’s policies.
• PayPal Refunds: Typically appear in your PayPal account within 3-5 business days of processing.

You will receive an email confirmation once the refund has been issued.

Non-Returnable Items & Exceptions

To ensure the integrity and hygiene of our products, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

• Accessories (as categorized in the website menu, likely due to hygiene reasons for items worn close to the skin).
• Watches (for precision and hygiene reasons).
• Any item marked as “Final Sale” or “Non-Returnable” on the product page.
• Items that show signs of wear, are damaged due to customer misuse, or are not in their original condition.

If you receive a defective or incorrect item, please contact us immediately at [email protected] with photos and your order details. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Questions? We’re Here to Help

Our dedicated customer service team is committed to ensuring your experience is as confident and secure as the style you express. For any questions regarding returns, exchanges, or our policy, please don’t hesitate to reach out.