Privacy Policy

At Nine West Shop (ninewestus.com), we believe that true style is built on a foundation of confidence—not just in what you wear, but in how you shop. Just as our 9×9 Technology footwear is engineered for all-day comfort and our Sky-High Style heels are crafted for impact, our approach to your privacy is designed with security, transparency, and seamless care at its core. We cater to a dynamic, global, and fashion-forward community that values both runway-inspired design and practical elegance. Protecting your personal information is a fundamental part of our promise to deliver a refined and elevated experience from browse to unboxing.

This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. By using our website, you agree to the practices described in this policy.

1. Information We Collect

To provide our global clientele with a personalized and secure shopping journey, we collect information that you provide directly and through automated technologies.

• Personal Identifiers: Name, email address, shipping and billing address, phone number, and country when you create an account, make a purchase, or contact our customer service.
• Payment Information: When you make a purchase, our secure payment processors (e.g., PayPal, Visa, MasterCard, JCB) collect your payment card details. Nine West Shop does not store full credit card numbers on our servers.
• Transaction Data: Details about your purchases, order history, and preferences (e.g., affinity for Animal prints, Boot Shop items, or Heels & Pumps).
• Account Profile: Your saved preferences, wish lists, and style selections if you create an account.
• Technical & Browsing Data: IP address, browser type, device information, pages visited, and how you interact with our site (e.g., time spent on Trends or Shop All Shoes pages).
• Communications: Records of your correspondence with us via email (e.g., [email protected]).

2. How We Use Your Information

Your data enables us to deliver the seamless, secure, and personalized experience you expect from a global fashion destination.

• To Process & Fulfill Orders: To complete your transaction, arrange global delivery, and handle returns or exchanges for items from any collection, including Accessories and Watches.
• To Communicate With You: To send order confirmations, shipping updates, and respond to your inquiries. With your consent, we may send you curated style updates about new arrivals in Sky-High Style or Trends.
• To Personalize Your Experience: To recommend products aligned with your style, save your shopping preferences, and create a streamlined checkout process—whether you shop as a guest or as an account holder.
• To Improve Our Website & Services: To analyze site performance, optimize our product offerings (like our 9×9 Technology range), and ensure a secure, frictionless browsing experience.
• For Security & Fraud Prevention: To protect your account, verify transactions, and maintain the integrity of our payment systems, which are built on a “foundation of security, reliability, and seamless simplicity.”
• To Comply With Legal Obligations: To meet tax, customs, and regulatory requirements, particularly for international orders which may be subject to local duties and fees.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. We share information only as necessary to provide our services and operate globally:

• Service Providers: Trusted third parties who perform services on our behalf, such as payment processing (PayPal, card networks), order fulfillment, global delivery logistics, IT support, and marketing analytics.
• Legal Compliance & Protection: When required by law, or to protect the rights, property, or safety of Nine West Shop, our customers, or others (e.g., to prevent fraud).
• Business Transfers: In connection with a merger, sale, or transfer of company assets, where customer information may be part of the transferred assets.
• With Your Consent: In any other circumstances where we have explicitly sought and obtained your permission.

International Transfers: As we serve an international clientele (excluding only certain remote regions), your data may be processed in the United States or other countries where our service providers operate. We ensure such transfers are governed by appropriate safeguards as required by applicable data protection laws.

4. Data Storage and Security

Your security is our priority. We implement robust technical and organizational measures to protect your personal information:

• Advanced Encryption: We use industry-standard encryption (SSL/TLS) to secure data transmissions during checkout and when you access your account.
• Secure Storage: Your personal data is stored on secure servers with controlled access.
• Payment Security: All payment transactions are handled by PCI-DSS compliant partners. We do not retain full credit card numbers.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

You have control over your personal information, consistent with applicable laws such as the GDPR, CCPA, and others:

• Access & Correction: You can access and update your account information (name, address, preferences) by logging into your Nine West Shop account.
• Marketing Communications: You can opt-out of promotional emails at any time by clicking the “unsubscribe” link in any email.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal exceptions (e.g., we may need to retain order records for tax purposes).
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals. You can manage tracking preferences through your browser settings or the Cookie controls described below.
• Exercising Your Rights: To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

6. Cookies and Tracking Technologies

Like most refined e-commerce platforms, we use cookies and similar technologies to enhance your browsing experience.

• What Are Cookies? Small data files placed on your device that help us remember your preferences, understand how you use our site (e.g., which Handbags collection you viewed), and make our site more efficient.
• How We Use Them:
  • Essential: Required for site functionality, such as adding items to your cart and secure checkout.
  • Performance & Analytics: To analyze site traffic and performance, helping us improve our website and product curation.
  • Functionality & Personalization: To remember your login details, style preferences, and tailor content to your interests.
  • Advertising: To deliver relevant ads about our products on other websites you visit.
• Your Control: You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website, such as the ability to complete a purchase or save your preferences.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page occasionally to stay informed.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, our dedicated team is here to assist you.